Diane's Flower Seeds Policy
All seeds are tested for germination. Germination rates are over 70% for most seeds, but some species normally have lower germination rates. We do not sell seeds with poor germination rates. However, many seeds are difficult to grow and require special treatment. We cannot guarantee your success. That depends on your level of experience, as well as the weather, soil, insects, birds, and other factors beyond our control. If you are having trouble germinating seeds, please see the articles for tips. If you have a specific question about something you ordered, please e-mail me.
We do not replace seeds that fail to grow unless they are actually defective. If we get a complaint, we retest the seeds to make sure there's not a problem with them. If there is a problem, we provide a refund.
If we had an unconditional guarantee, we would have to raise our prices or eliminate the hard-to-grow seeds, which would be unfair to other customers. Some companies charge high prices to cover the cost of their warranty, but we choose to keep our prices low while providing a good selection of rare seeds. Above all, we seek to be honest and fair. So we don't punish all of our customers with high prices to compensate for the mistakes or accidents of a few customers.
Customer Testimonials: Our reputation is your best guarantee!
"I just wanted to report how well all the seeds did, and how pleased I am with your service and product. I love the little Ziploc bags the seeds come in, the reasonable price, and the amazing speed with which they were sent. You’re awesome! I run a small cut flower business, and I'm really pleased to have discovered you. I will be back!" -- Leslie Fancher, Cottage Farm Flowers
"Diane gave very personal attention to my order, shipped immediately and included a free packet of seeds! Her website includes detailed information and even personal experience related to each seed variety. It also includes sowing information for each type of seed. Seeds come carefully packed in see-through plastic packets. I ordered a bunch, and when I opened up the package, it smelled like Spring! High quality, great customer service, and competitive pricing. I look forward to returning again and again." -- Clearfield, UT
"I've now ordered two or three times from Diane, every time with good results. Germination and growth were excellent on the seeds I ordered and planted last spring. And my recent order arrived very promptly. Will definitely order again -- good products, fine service, interesting and accessible website." -- Albuquerque, NM
"I have ordered from Diane several times. Each time the seeds come very quickly and are well packaged. They also come with a bonus package of seeds, which I appreciate! I look forward to checking Diane's seeds frequently, to see what else she has added to her inventory. I enjoy growing the more unique and unusual seeds she sells, and the germination rates are always very good." -- Atlanta, GA
"Seeds germinated very well for me and true to type. Good selection of various types of seeds. Highly recommend this vendor." -- Pilot Mountain, NC
"I wanted some hard to find heirloom seeds and found all of them on at Diane's. The price of the seeds was excellent, and I was very pleased with the packaging and quick shipping. I was also thrilled to have the option to make a payment through Paypal. My germination results were better than any of the other seed companies I bought from this year. The plants are strong and ready to be planted in beds and containers. Thank you for having a business that achieves excellence!" -- Maryville, TN
"I was so pleased with the seeds I purchased from you last year that I'm ordering some more for this year. Your seeds germinated so well I was able to give plants away to friends & family and garden club members and also to recommend your website to them." -- Blue Mountain Lake, NY
"I place an order with you every year, and I have to say I am always completely satisfied with the seeds and the plants, as are my cutomers."
-- Weaverville, NC
"With these glowing ratings, I'm not sure Diane's Flower Seeds needs yet another great review -- but here it is. I discovered the company this year through Garden Watchdog, and decided to place a small order. I quite enjoyed using their website. The selection of flowers and heirloom tomatoes is superb. A detailed page on each variety contains a great photo, all the descriptive information you'd expect, and sometimes a rare and welcome subjective comment (as when the taste of certain tomatoes falls short despite their good looks -- we all know it happens!).
The service I received was flawless. Within hours of placing my on-line order, I received an e-mail confirmation from Diane. I received the seeds in well under a week! Seeds come in small re-sealable plastic packets, and the labels clearly indicate varieties that need special treatment, such as chilling, chipping, and/or soaking.
Will definitely order from Diane's Flower Seeds again!" -- Denver, CO
"This is our first garden at our new location in central, near-north Ontario. We ordered from Diane's Seeds and had the most bountyful garden we've ever experienced. Granted the land is virginal, but still - what an amazing success. We're still putting up tomatoes, beans, and enjoying fresh cukes, winter and summer squash. But the one that still has the neighbors all abuzz is the lettuce, "Forellenschluss". AMAZING! We shared with all our neighbors in a two mile radius, cuz we couldn't eat it fast enough. It was sweet, crisp and juicy.
Our hat is off to Diane's Seeds. She'll probably get orders from my neighbors in 2010!" -- Janet Heller, Ontario, Canada.
